Call or Contact Centre Manager (ANZSCO 149211)
Updated
What a Call or Contact Centre Manager does
Organises and controls the operations of a call or contact centre. May work in a call centre.
Key facts
- ANZSCO code
- 149211
- Skill level
- 2Associate degree, advanced diploma or diploma
- Skilled lists
- Regional Occupation List (ROL)
- Visas that list it
- 494
- Assessing authority
- VETASSESS
- National shortage
- No shortage
Visa options
Occupation eligibility is one requirement; each visa page links to the rest.
Points-tested
- Subclass 189 Skilled IndependentNot on its occupation listsNot eligible
- Subclass 190 Skilled NominatedNot on its occupation listsNot eligible
- Subclass 491, state or territory nominatedNot on its occupation listsNot eligible
- Subclass 491, family sponsoredNot on its occupation listsNot eligible
Employer-sponsored
- Subclass 482 Skills in Demand, Core Skills streamNot on its occupation listsNot eligible
- Subclass 186 Employer Nomination Scheme, Direct Entry streamNot on its occupation listsNot eligible
Main tasks
- developing and reviewing policies, programs and procedures concerning customer relations and goods and services provided
- ensuring operational efficiency within a call centre
- providing direction and feedback to team members and assisting with recruitment
- managing, motivating and developing staff providing customer services
- planning and implementing after-sales services to follow up customer satisfaction, ensure performance of goods purchased, and modify and improve services provided
- liaising with other organisational units, service agents and customers to identify and respond to customer expectations
- may work in a call centre
Shortage by state
- NationalNo shortage
- ACTNo shortage
- NSWNo shortage
- NTNo shortage
- QLDNo shortage
- SANo shortage
- TASNo shortage
- VICNo shortage
- WANo shortage
State and territory nomination
For the 190 and 491, each state and territory also has its own occupation list.
Common questions
What does a Call or Contact Centre Manager do?
Organises and controls the operations of a call or contact centre. May work in a call centre. (ABS ANZSCO description.)
Is Call or Contact Centre Manager on the skilled occupation list?
Yes. Call or Contact Centre Manager (ANZSCO 149211) is on the Regional Occupation List (ROL) (lists in force from 14 December 2024). It is listed for the 494 visa.
What is the ANZSCO code for Call or Contact Centre Manager?
149211. Home Affairs uses ANZSCO codes for skilled visas.
How can a Call or Contact Centre Manager migrate to Australia?
The occupation lists Home Affairs publishes include Call or Contact Centre Manager for the Subclass 494 visa. Being on a list is one requirement among several; each visa's page links to Home Affairs for the rest.
Who assesses Call or Contact Centre Manager for an Australian visa?
VETASSESS, the skills assessing authority listed for 149211.
Is Call or Contact Centre Manager in demand in Australia?
Jobs and Skills Australia rated it "No shortage" nationally in its 2025 Occupation Shortage List, with ratings for each state and territory shown above.