ICT Customer Support Officer (ANZSCO 313112)
Updated
What an ICT Customer Support Officer does
Provides support, education and guidance in the deployment and maintenance of computer infrastructure and the diagnosis and resolution of technical problems and issues. May work in a call centre.
- Also called
- ICT Help Desk Officer, ICT Help Desk Technician, Systems Support Officer
- Specialisations
- Network Support Technician, Operator Command Support Systems (Army)
Key facts
- ANZSCO code
- 313112
- Skill level
- 2Associate degree, advanced diploma or diploma
- Skilled lists
- Core Skills Occupation List (CSOL)Short-term Skilled Occupation List (STSOL)Regional Occupation List (ROL)
- Assessing authority
- TRA
- National shortage
- No shortage
Visa options
Occupation eligibility is one requirement; each visa page links to the rest.
Points-tested
- Subclass 189 Skilled IndependentNot on its occupation listsNot eligible
- Subclass 190 Skilled NominatedVia STSOLEligible
- Subclass 491, state or territory nominatedVia STSOL and ROLEligible
- Subclass 491, family sponsoredNot on its occupation listsNot eligible
Employer-sponsored
Main tasks
- determining software and hardware requirements to provide solutions to problems
- responding to inquiries about software and hardware problems
- adapting existing programs to meet users' requirements
- installing and downloading appropriate software
- ensuring efficient use of applications and equipment
- implementing computer networks
- designing and maintaining websites
- repairing and replacing peripheral equipment such as terminals, printers and modems
- may work in a call centre
Shortage by state
- NationalNo shortage
- ACTNo shortage
- NSWNo shortage
- NTNo shortage
- QLDNo shortage
- SANo shortage
- TASNo shortage
- VICNo shortage
- WANo shortage
State and territory nomination
For the 190 and 491, each state and territory also has its own occupation list.
Common questions
What does an ICT Customer Support Officer do?
Provides support, education and guidance in the deployment and maintenance of computer infrastructure and the diagnosis and resolution of technical problems and issues. May work in a call centre. Also called: ICT Help Desk Officer, ICT Help Desk Technician, Systems Support Officer. (ABS ANZSCO description.)
Is ICT Customer Support Officer on the skilled occupation list?
Yes. ICT Customer Support Officer (ANZSCO 313112) is on the Core Skills Occupation List (CSOL), Short-term Skilled Occupation List (STSOL) and Regional Occupation List (ROL) (lists in force from 14 December 2024). It is listed for the 186, 190, 482, 491 and 494 visas.
What is the ANZSCO code for ICT Customer Support Officer?
313112. Home Affairs uses ANZSCO codes for skilled visas.
How can an ICT Customer Support Officer migrate to Australia?
The occupation lists Home Affairs publishes include ICT Customer Support Officer for the Subclass 186, Subclass 190, Subclass 482, Subclass 491 and Subclass 494 visas. Being on a list is one requirement among several; each visa's page links to Home Affairs for the rest.
Who assesses ICT Customer Support Officer for an Australian visa?
TRA, the skills assessing authority listed for 313112.
Is ICT Customer Support Officer in demand in Australia?
Jobs and Skills Australia rated it "No shortage" nationally in its 2025 Occupation Shortage List, with ratings for each state and territory shown above.