How to Create an ImmiAccount (2026): Steps and MFA

ImmiAccount is the Department of Home Affairs' online account for making visa applications. Creating one takes five steps: enter your email address, enter the emailed verification code, add your user details, add your account details, then set up multi-factor authentication (MFA). You create it on the official Home Affairs site.

This guide walks through each step in plain English, then covers logging in and the common fixes. Settledin is not ImmiAccount and cannot create, open or use an account for you. Every step happens on the Home Affairs site.

Steps checked against Home Affairs on 5 October 2026.

What is the difference between an individual and an organisation ImmiAccount?

Home Affairs offers two types of access to ImmiAccount.

Account type	Who it is for, per Home Affairs
Individual	An individual applicant, a family member acting on behalf of an applicant, or a friend helping with the application process
Organisation	People from an organisation, registered migration agents, and people from a sponsoring company

Most people applying for their own visa use an individual account. An organisation account asks for extra details: you tick the services you need and give a reason for access to each one.

How do I create an individual ImmiAccount?

Start on the official Create your ImmiAccount page and select "Create an ImmiAccount". Home Affairs lists five steps.

Enter your email address. This is where your verification code is sent.
Enter the verification code. Check your email and type in the code Home Affairs sent you.
Enter your user details. Select "Individual", enter your details, then select "Continue".
Enter your account details. Fill in the details, then read and accept the "ImmiAccount terms and conditions". Tick the "I am not a robot" box and select "Submit".
Set up multi-factor authentication (MFA). After the account is created, ImmiAccount prompts you to set up MFA. Follow the step-by-step instructions on screen. When the "Login successful" page appears, select "Continue".

Home Affairs also has a video guide called "Multi-factor Authentication for ImmiAccount", linked from the same page.

What changes for an organisation account?

Steps 1 and 2 are the same. At step 3, you select "Organisation" instead of "Individual". You then tick the services you need, give your reason for access to each service, and enter your details.

Home Affairs adds a sixth step: approval. You do not get an organisation ImmiAccount until an Organisation Account Administrator (OAA) or Home Affairs approves it, and until then the account stays an individual account.

If you already have an individual account, Home Affairs says you can request access to organisation services by changing your account type.

How do I log in to ImmiAccount?

The official login is at online.immi.gov.au. Once MFA is set up, you need a 6-digit code from your authenticator app every time you log in. The Access your ImmiAccount page lists the steps.

Go to the ImmiAccount login.
Enter your username and password.
Select "Login".
Enter the 6-digit authentication code from your authenticator app.
Select "Submit".

What if I can't log in?

The Access your ImmiAccount page has help sections for each of the common problems below.

I forgot my username or password

Use the "I have forgotten my ImmiAccount username or password" links on the login screen. The page has separate help sections on a forgotten username, a forgotten password, and forgotten secret questions and answers.

I lost my authenticator app or changed phones

Home Affairs describes two ways to reset MFA, both starting from the "I no longer have access to my multi-factor authentication app" link on the login screen.

With your password and secret questions. Enter your password and correctly answer your secret questions, then set up MFA again.
By email. Enter your username, confirm "I am not a robot", select "Next", and follow the instructions sent to your registered email to reset MFA.

If you only temporarily can't use your authenticator app, Home Affairs says you can choose the email authentication option when you log in. It notes that email authentication is less secure than an authenticator app.

My MFA code didn't arrive or doesn't work

For a code that didn't arrive, Home Affairs suggests checking the email address on your ImmiAccount, checking your spam or junk folder, and making sure your email provider or company server isn't blocking authentication messages. For a code that doesn't work, check you are entering the current code from your authenticator app with no spaces or extra characters. For email authentication, request a new code and try again.

I didn't get a reset email

If no email arrives after you use the forgotten username, password or MFA reset links, Home Affairs gives these possible reasons:

a mistake in the email address
the email address is no longer valid
the email address you are entering doesn't match the one on your ImmiAccount
you can no longer access the email address used to create the account

In the last case, Home Affairs asks you to contact it to access your ImmiAccount.

For the verification code sent when you first create an account, the create page doesn't list fixes. Home Affairs keeps a page of common issues and error messages for ImmiAccount.

I'm part of an organisation account

Home Affairs says you can ask your Organisation Account Administrator (OAA) for help to reset your password or MFA before contacting the department.

To update your details later, see Home Affairs' Manage your ImmiAccount page.

What can I do once my ImmiAccount is set up?

Home Affairs says that once your account is created, you can make an application. The same help section of the Home Affairs site has pages on attaching documents to your application, how to pay for online applications, and what happens after you apply. You can find them alongside the Create your ImmiAccount page.

Before you apply

An ImmiAccount is where an application is lodged. Each visa has its own criteria, set by Home Affairs. These Settledin guides explain what the main skilled visas are.

Settledin adds up an indicative points total from the official points table.

Work out your indicative points

Frequently asked questions

What is ImmiAccount?
ImmiAccount is the Department of Home Affairs' online account for making visa applications. Home Affairs offers two types: individual and organisation.

Where do I log in to ImmiAccount?
The official login is at online.immi.gov.au, linked from Home Affairs' Access your ImmiAccount page.

Can someone else create an ImmiAccount for me?
Home Affairs says an individual account can be created by the applicant, a family member acting on behalf of an applicant, or a friend helping with the application process. Registered migration agents can create an organisation account.

Why do I need an authenticator app?
ImmiAccount uses multi-factor authentication. Once MFA is enabled, you enter a 6-digit code from your authenticator app each time you log in, after your username and password.

Can I use email instead of an authenticator app?
Home Affairs says that if you temporarily can't use your authenticator app, you can choose email authentication when you log in. It notes this is less secure than an authenticator app.

What if I lose access to my authenticator app?
Use the "I no longer have access to my multi-factor authentication app" link on the login screen. You can reset MFA with your password and secret questions, or by following the instructions sent to your registered email.

What if I didn't get a reset email?
Home Affairs lists a mistake in the email address, an address that is no longer valid, or an address that doesn't match your ImmiAccount. If you can no longer access the email address, Home Affairs asks you to contact it.

This article describes published Department of Home Affairs information, checked on 5 October 2026. It is general information, not migration advice. For advice on your situation, speak to a registered migration agent. Check the register.

How to create an ImmiAccount